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Overview
At PevuTech Limited, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, we offer returns and refunds according to the following policy.
1. Return Eligibility
- Returns are accepted within 7 days from the date of delivery.
- Items must be:
- Unused and in their original packaging
- Accompanied by the original invoice or proof of purchase
- In the same condition as received
- Non-returnable items:
- Software or digital products once downloaded
- Gift cards or personalized items
- Items damaged due to misuse or improper handling
2. Return Process
To initiate a return:
- Contact our customer support at:
- Phone: +254 745 842 827
- Email: info@pevu.co.ke
- Provide your order number, item name, and reason for return.
- Our support team will review your request and provide instructions for returning the item, including the return address.
- Return shipping is the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to the original payment method.
- Shipping costs (if any) are non-refundable, unless the product was defective or an error on our part.
4. Exchanges
- If you wish to exchange an item for a different model or variant, please follow the return process and indicate the desired replacement.
- Exchanges are subject to product availability.
5. Damaged or Defective Items
- If you receive a defective or damaged item, contact us immediately with photographic evidence.
- PevuTech Limited will cover return shipping costs and provide a replacement or full refund.
6. Contact Us
For any questions regarding returns or refunds, reach us at:
- Phone: +254 745 842 827
- Email: info@pevutech.co.ke